Missed appointments mean wasted resources with clinicians and patients failing to receive care for a specialist service that will improve their health. Failing to attend outpatient clinics presents the danger for people with significantly worse health problems and increases the burden on the health system to require more resources than would have been required previously.

 

Missed appointments occur due to many reasons including patients forgetting the appointment, perception of patient not requiring the service, location with people not finding the clinic and the means of having the transport are other suggested reasons. Some outpatient clinics have higher missed appointment rates than others such as mental health clinics, for these groups – its essential to communicate via desecrate personal method which the mobile phone presents.

 

With the proliferation of mobile phones and the uptake of the internet which, has fundamentally changed how businesses and people communicate.  Communication costs have dropped to make cell phones highly accessible and the preferred style of communication for consumers and business across every sector.  

 

Text-messaging is instant and personal and this is resulting in a transformation of how business need to communicate effectively with their customers, traditional physical mail and land lines are becoming increasingly ignored by the population as they have moved to the internet and mobile world with its emergence. This trend holds true for patients and the mobile phone now being the preferred medium for receiving information about their health, immediately, wherever they are.

 

Vensa Health leverages this trend in communication and has been providing the TXT2Remind solution in the primary sector since 2005. Contact us today to discuss how we can assist your hospital with an enterprise wide rollout.